Contact Us / Reviews and Policies
If you want a beautiful keepsake of your loved one than I cannot even imagine considering someone else to transform their energy into a work of art. Not only is Joele extremely conscientious of you and your loved one but beyond compassionate and caring in all of the process. I am overwhelmed at how professional n thoughtful she was in handling this for me n helping me heal in the process. She is expedient n treats every single customer as if they are a friend. I will definitely be back n will spread the word to everyone at how amazing this art is. ~Jennifer
The best! Excellent communication. If you want a special piece to carry your loved one or pet, stop here. The most in depth, sincere, thoughtful process I have ever heard of. Pride and respect is given at all times and the outcome is an amazing one of a kind special ring that expresses your love. Thank you so much for speaking with me about my purchase and your process. Thanks for honestly caring about what you do and understanding what I am going through as well. I will wear it forever for my baby girl! ~Lisa
Joele created treasures which will provide a lifetime of enjoyment as we remember our loved one. She designed a scene which captured our description. I especially appreciated the sincere interest and respect she gave to the entire project. She sent daily updates and sought to provide a perfect remembrance for all my items. I rarely take the time to go in and rate items and I have never been more pleased with the craftsmanship of the items. Well worth the investment!! ~Linda
This is absolutely perfect. Thank you so much. When my fiancee passed away I didn't know if I would make it through. You gave me a way to carry him with me all the time. My necklace is beautiful and I love it. He would have loved it. That makes it even more special. You have an amazing talent and it's wonderful that you use it to bring some light into the dark times of others people's lives. ~Tiffany
Joele's art is breathtaking. She immediately opened her arms and embraced our ideas.
She mindfully sketched our vision for our memorial piece. She then included us in each part of the project, giving us updates throughout the process.
I can't recommend Joele enough. She is truly talented and we are blessed that she will forever be connected to our family. ~Sarah
I am so overjoyed by how completely perfect my dedication piece turned out! Joele is an amazing and conscientious artist and she worked so closely with me to bring my vision to life! The process was a beautiful experience and I am so happy!~Julie
We had rings made to commemorate our grandfather, and Joele was amazing to work with. She handled our grandfather with respect, was extremely speedy, and was an all around joy to work with. When the rings arrived, they were far more beautiful than the pictures indicated. Thank you for creating something to wonderful to help us keep the memory of our grandfather alive!~Cynthia
I love everything about this item, the care and the detail joele put in to making my ring perfect and unique was amazing! I would reccomend her to anyone! Wonderful woman and artist amd she created one off pieces specific to that person. I now have a beautiful item to honour my grandmother and her esence is with me every day in such a beautiful way!~Ashley
Losing a loved one is difficult on every level but Joele made this particular choice easy and comforting. Not only did she create beautiful pieces, I knew that while she created them, she was treating my son like family and I trusted her completely with the entire process. If you are looking for a professional, compassionate artist to trust with your loved ones ashes and to help you through this process, you have found her. Thank you Joele, I will always have my son near me with your beautiful pieces and the comforting memory of the love and compassion you shared with me.~Regan
I cannot say enough about the compassion and respect that Joele showed to our family and my son's ashes throughout the entire process, from the initial placing of my order until I received my rings and pendant. Joele sent emails and pictures during each step of the creation, making sure that I and the family members that I was buying for were involved, asking for our input, understanding and guiding when we were indecisive. She was always quick to respond and above and beyond accommodating when I decided to add to my initial order. Joele took great care and time ensuring that I was happy with each detail of every piece ordered. Personally, deciding to memorialize my son forever with this art form has been healing and comforting and finding Joele to help with this process was a blessing.
Joele treated our mother's cremains with such care, it touched us deeply. She involved us every step of the way with pictures and messages. Great communication, prompt shipping. The finished product was so beautiful, worth every penny. Thank you
Policies and Things to know:
Human memorials available Here as well as any loved one in your family.
Message me any time. Messages and emails go right to my phone.
Shipping including collection kit insurance and handling All shipping overages for multiple items will be refunded after purchase or contact me to combine shipping in a private listing.
Studio Schedule Your work is scheduled in studio blocks of 1 week. Start Monday shipping Friday. first come first serve from the time i get your ashes. Most small items take exactly 3 to 4 studio days to finish and 7 days to mail back to you in your studio block. Excluding Holidays and Busy Seasons. The studio can be booked up to 60 days back during busy times. Patience is appreciated.
insurance not applicable outside of U.S.. Not all countries allow ashes to be shipped please check your countries postal laws. contact me to see if I ship to your area
How much ashes do I need? Just a pinch. 1 small dime size amount of the powered ashes can make 10 rings and pendants. 1small teaspoon can make 50 rings and 10 larger items. I encourage you to send as little as possible. If you ordered 2 items don't send twice as much. Please. : )
Studio days are Monday through Friday- Closed Holidays All Shipping is on Monday OR Friday only unless it is a vial necklace.
It is important while designing your custom memorial that I can feel connected with you and the loved one being honored. I would appreciate a copy of a photo and any other information about your loved one when you send your loved one to help with the creation of your memorial. I am very respectful of spirit and light candles and hang pictures in studio and like to play music that your loved one would have enjoyed. I sincerely strive to make this emotional decision a warm and comforting experience. I want it to be a comforting experience. I understand sometimes there are no words or photos. during this instance I will still photograph the process and send the updates
. the process can be time consuming and takes days if not weeks to create. I am always available if you have any concerns or questions via email. with a fast responce. phone calls are by appointment only.
Any unused ash will be returned along with your finished glass work. NOTICE* no two items will ever look the same. each one is made by hand and will have its own unique look. I hold creative rights to make the art in my vision. I am creating MY vision of your idea. Including colors and how to execute without failed attempts. Some colors are reactive with other colors. changing end result. dichroic glass colors can not always be replicated and each hand cut item could have a different size or shape to it. Colors can move in the fire and Ashes cannot be controlled. I always do my best to make everything the same or make as requested but cannot control this outcome. IMPORT FEE BY YOUR COUNTRY IN CUSTOMS. CONTACT ME FOR OVERSEAS SHIPPING insurance not applicable outside of U.S.. Not all countries allow ashes to be shipped. please check your countries postal laws. contact me to see if I ship to your area or how to send privately. I can make you a custom private order. Collection kit takes 14-17 days to ship to areas overseas and have everything you need to ship back the ashes
NO EXPIRATION on any order .. I understand it can take a long time to collect the ashes. I will always honor your order no matter how long ago purchased.
REFUNDS.- By making payment for specialty work you are consenting for me to cook your ash into glass and know that it can never be returned to its original ash form. Ash can try to escape edges of the glass of wind chimes and some specialty work. this is apart of what is to be expected from the ash and can not be controlled. there will be NO full refunds.You will be charged 15$cancellation fee. you will be charged for any hours or time spent designing your art if you choose to cancel. As well as charged for supplies ordered. If you do not send me the ashes I can not do the work. Cancellations will be charged for my time spent on emails, designs, and custom order supplies before any partial refund will happen. it is the customers responsibility to provide me with the ashes to make these custom items if you do not send the ashes I cannot make your work.
RETURNS . If for any reason your unhappy with your keepsake I guarantee my work. You have 30 days to request a partial refund or remake of your work . colors can be redone for a fee. If returned you will be charged 15$ fee for studio service and any shipping charges to return any glass stones that may need to be removed. Must be in original condition If broken or damaged by the client. No refund. If you attempt to remove the stone and damaged the item. No refunds.
NO REFUNDS FOR SCULPTURES OR SUNCATCHER ART THAT HAS ALREADY BEEN CREATED
I HAVE THE RIGHT TO REFUSE SERVICE AT ANY TIME.
ALL ORDERS AFTER 30 DAYS NO REFUNDS You have 30 days for cancellation of order to receive a partial refund. You have 7 days to cancel your order before supplies are ordered. After supplies have been ordered there is no refund for supplies. All Iron stands ordered will be non refundable. Amount per item changes with style and fashion size. All orders are charged 15$ cancellation re listing fee. All orders are no refunds after 30 days.
PEOPLE WHO NEVER SEND ASHES INYour order will stay open Forever. I WILL ALWAYS HONOR YOUR ORDER -CONTACT ME ANYTIME!
I know this is not easy and understand these things take years sometimes. Thank you Most of the rings and all urn beads are mounted with a high quality glass metal epoxy and should not be worn in tub, hot tub, shower, bed or when using nail polish remover. I make extra beads for the rings as a backup emergency replacement. I will replace ring cabs for free. Buyers responsible to save the backup cabs. Buyer wears any of my jewelry items or keychains at your own risk. Thank you
:::::::::::::::::::You Must Plan on KEEPING SOME ASHES:::::::::::::: *If you plan to scatter your loved one’s ashes, please reserve one teaspoon of ashes aside in a safe place for creating your memorial art besides what you send me. Some reasons to keep some ashes just in case: - Lost in the mail: the artist does not receive the ashes or you do not receive the art - You want to order more art - art drops and break